FAQs
Where do you ship to?
As a young brand (with an old story), we currently only ship within Hong Kong.
What is your refund policy?
We do not accept refunds or exchanges after orders have been processed.
For special circumstances, please reach out.
What is Plum Club?
Plum Club is our upcoming membership program that grants you access to our newest products, drops and limited-runs, exclusive merch, events, special discounts, free shipping (all the time), and more!
Sign up to be invited to join Plum Club here.
How can we manage our subscriptions?
We appreciate your enthusiasm for 12.8 and the mighty Plum. Thank you for being our subscriber!
You can manage your subscription using this link, which will take you to our third-party subscription management platform. You'll need the email you subscribed with to make any changes.
What if we're interested in stocking 12.8 products outside of Hong Kong?
Grandma thanks you for your interest! Reach out to us here with more information and we'd be delighted to start a conversation.